Freshservice
IT service management (ITSM) platform for incident, asset, and change management.
Starting price$19/agent/moFree trialYes
Overview
Freshservice is Freshworks' IT service management (ITSM) platform, used by internal IT teams to handle incidents, service requests, and changes. It's a separate product from Freshdesk, Freshworks' customer support help desk.
Pricing
| Plan | Price | Includes |
|---|---|---|
| Starter | $19/agent/mo | Incident management, knowledge management, task management, support portal |
| Growth | $49/agent/mo | Starter, plus service catalog, SLA management, on-call management, cloud management |
| Pro | $99/agent/mo | Problem, change, major incident, workload, and release management; employee journeys |
| Enterprise | Custom | — |
Plan prices are billed annually. A 14-day free trial gives access to all features. Asset management is priced separately by asset units, sold in packs of 500. Freddy AI Copilot is an add-on at $29/agent/month.
Source: Freshservice pricing page, checked October 20, 2026. Prices change often — confirm current figures with Freshservice before buying.
Good fit for
Editorial analysis.
- Internal IT teams handling employee incidents and service requests
- Teams that need a service catalog and SLA management (Growth and above)
- IT teams that run formal change and release processes (Pro)
Limitations to know
- SLA management starts on Growth; problem, change, and release management start on Pro.
- Asset management is not included in plan prices and is billed separately by asset units.
- It's built for internal IT service management rather than customer-facing support; Freshworks sells Freshdesk for that.
Related SaaSMood guides
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- Freshdesk (customer support)